TRAINING MANAGING COLLECTORS PERFORMANCE IN FINANCIAL INSTITUTION

Table of Contents

TRAINING MANAGING COLLECTORS PERFORMANCE IN FINANCIAL INSTITUTION

Training Pengenalan Managing Collector Performance

Training Financial Management

TRAINER
Chaidir Nurdin
Hengky Ladinegara

DESKRIPSI
Pelatihan Managing Collectors Performance ini didisain bagi para supervisor atau manager collection yang akan membahas secara menyeluruh mulai dari tanggungjawab dan peran seorang professional supervisor collection, teknik negosiasi, hingga bagaimana dapat mengelola tim collector secara effective dan effisien untuk mencapai target perusahaan.

MANFAAT PELATIHAN BAGI PESERTA
1. Menguasai teknik dalam mengelola para collector dan meningkatkan tingkat produktivitas
2. Menguasai teknik dalam membuat strategy, perencanaan dan implentasi collection
3. Meningkatkan kemampuan dalam melakukan negosiasi

MATERI
1. MANAGING COLLECTION
* Goals of the Collection Process
* Collection Management
* Collection Strategy

2. COLLECTION STRATEGY
* Centralized Collection Center
* Collection Premises Strategy
* Collection Environment & System Strategy
* Call Structure
* Visitation
* Third Party Collection
* Risk Segmentation & Strategy
* Accounts Assessment & Evaluation
* Front-End Service Center Strategy
* Recovery Strategies
* Collector’s Working Priorities
* Setting Delinquent & Recovery Program
* Improving Productivity

3. NEGOTIATION SKILLS
* Steps of Negotiation
* Negotiation Technique and Strategy
* Negotiation with different customer characteristic (arrogant, angry, procrastinator ,etc)
* Hierarchy of Negotiation
* Improving Negotiation Skills

4. HOW TO MAKE EFFECTIVE COLLECTION CALLS
* Steps To Complete An Effective Collection Call
* Collection Calls – Practice and Tips

5. CAPACITY PLANNING
* Developing A Capacity Model
* Strategic Points

6. COLLECTION MIS
* Buckets and Delinquency Rates Concepts
* Concept of Flow rates : Net Flow Rates, Leading Edge, Is / Was Report
* Productivity MIS

PESERTA
Para supervisor hingga manager bagian collection pada perusahaan financial (asuransi, bank, leasing, dll)

METHODE
* Interaktif Kelas dengan Case Study, Group Discussion, & Sharing Experience
* Rencana Kerja dan Capaian Hasil Pelatihan
Para peserta akan diajak untuk mendiskusikan hasil pelatihan yang akan dijadikan rencana kerja setelah kembali ke dunia kerja, dan capaian hasil rencana kerja
* Evaluasi Hasil Pelatihan (Optional)

Jadwal Pelatihan Galeri Training 2023

training managing collectors performance in financial institution terbaru :

Batch 1 : 7 – 8 Januari 2026
Batch 2 : 11 – 12 Februari 2026
Batch 3 : 4 – 5 Maret 2026
Batch 4 : 8 – 9 April 2026
Batch 5 : 6 – 7 Mei 2026
Batch 6 : 10 – 11 Juni 2026
Batch 7 : 8 – 9 Juli 2026
Batch 8 : 5 – 6 Agustus 2026
Batch 9 : 9 – 10 September 2026
Batch 10 : 14 – 15 Oktober 2026
Batch 11 : 4 – 5 November 2026
Batch 12 : 2 – 3 Desember 2026

peserta minimum 2 (dua) peserta terpenuhi.

Biaya dan Lokasi training managing collectors performance in financial institution terupdate :

Lokasi :

· Jakarta : Hotel Amaris Kemang, Amaris Tendean,Trinity Hotel, Ibis Budget.

· Bandung : Hotel Santika, Hay Hotel,Ibis Style, Novotel Hotel, Golden Flower Hotel, 1O1 Hotel, Grand Tjokro Hotel, Tune Hotel, Four Point by Sheraton Hotel .

· Yogyakarta : Hotel NEO+ Awana, Cordela Hotel,Ibis Style, Boutique Hotel, Cavinton Hotel, Mutiara Hotel, Dafam Malioboro Hotel, Prima Inn Hotel .

· Surabaya : Novotel Hotel, Ibis Center Hotel, HARRIS Hotel, Favehotel, Alana Hotel .

· Malang : Amaris Hotel, The 1O1 Hotel, Ibis Style Hotel, El Hotel, Whiz Prime Hotel .

· Bali : Ibis Kuta, Fontana Hotel, HARRIS Hotel & Conventions .

· Lombok : Favehotel, Novotel Lombok, D Praya Hotel .

Catatan : Biaya diatas belum termasuk akomodasi/penginapan.

Investasi training financial management murah :

Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas training performa memanajemen keuangan murah :

1. FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)

2. FREE Akomodasi Peserta ke tempat pelatihan .

3. Module / Handout training pengenalan managing collector performance terupdate .

4. FREE Flashdisk .

5. Sertifikat training managing collectors performance in financial institution terupdate .

6. FREE Bag or bagpackers (Tas Training) .

7. Training Kit (Dokumentasi photo, Blocknote, ATK, etc) training financial management terbaru .

8. 2xCoffe Break & 1 Lunch, Dinner.

9. Souvenir .