1: ROLE OF MANAGER
•           Understanding Leadership and
•           Managerial Roles in Business Organization
•           Managerial Tasks and Authority
•           Organizational Structure
•           Required Managerial Skills

2: ORGANIZATIONAL AND INTERPERSONAL COMMUNICATION
•           Organizational Communication
•           Communication Process
•           Obstacles in Effective Communication
•           Effective Communication Skills
•           Communication Model
•           Empathy Communication
•           Assertive Communication

GROUP DISCUSSION: MANAGING CRITICAL FACTORS IN MANAGERIAL POSITION

3: GOAL SETTING TECHNIQUE
•           Introduction – Performance Cycle;
•           Organization’s corporate goals;
•           The need to communicate corporate goals at all levels;
•           Importance of goal setting;
•           How goals are se;
•           Criteria of goals;
•           Components of goal statements;
•           Action verbs – measurable;

4: COACHING TECHNIQUE
•          What is coaching?; Purpose and goals
•           Coaching, Counseling, Mentoring: What’s the difference?
•           The Necessity of coaching
•           Coaching in Performance Management Context
•           Coaching Model
•           Methods of coaching
•           Formal and informal monitoring
•           Giving Effective feedback

ROLE-PLAY: COACHING EXERCISE

GROUP DISCUSSION: GOAL SETTING EXERCISE

5: INTERDEPARTMENTAL TEAMWORK
•           Introduction to Teamwork;
•           Teamwork Requirement;
•           Decision-making Process to Develop Interdepartmental Teamwork;
•           SIMULATION: TEAMWORK AND SYNERGISM;

6: UNDERSTANDING POWER BASES IN LEADERSHIP
•           Power bases;
•           How to maximize power bases;
•           Power bases questionnaire
•           Analyzing and discussing the environmental factor that influence leadership;

7: SITUATIONAL LEADERSHIP
•           Task Behaviors;
•           Relationship Behaviors;
•           Identification of different combination of leadership attempts;
•           The concept of situational leadership
•           What is maturity level?;
•           Identification of subordinates ability;
•           Identification of subordinate willingness;
•           How to determine the appropriate leadership styles needed by your people;
•           Maturity level questionnaire

SIMULATION: SITUATIONAL LEADERSHIP

8: FEEDBACK ON LEADERSHIP STYLES AND ITS APPLICATIONS
•  Feedback on your primary and secondary leadership styles; How to determine your strengths and your developmental needs as a leader

9: ACTION PLAN FOR PERSONAL DEVELOPMENT
Guidance to develop your personal plan; Guidance to develop managerial leadership effectiveness.