TRAINING INBOUND & OUTBOUND SALES CALL TRAINING
Training Pelatihan Panggilan Penjualan Inbound & Outbound
Training Role Of Telemarketer
TUJUAN TRAINING:
Sesudah mengikuti program ini, peserta akan mampu untuk :
* Menggali kebutuhan customer.
* Proses penjualan.
* Berbicara dengan bahasa customer.
* Menghindari kesalahan sales yang umumnya terjadi.
* Memaksimalkan efektifitas interaksi dengan customer
SIAPA YANG HARUS MENGIKUTI TRAINING INI :
* Telesales Supervisor, team inbound outbound Call, Customer Service, Customer Call, Call Service, dll.
MATERI TRAINING :
Hari Pertama :
ROLE OF THE TELEMARKETER AND COMMUNICATION SKILLS
Role of Telemarketer
* Setting Standard for Telemarketing
* The role of Tele Marketer
* Goal Setting
* The advantages and disadvantages of sellingon the telephone
Communication Overview
* Spoken Communication
* Improving the Communication Effectiveness
* Structure of Communication
Questioning Technique and Listening Skills
* The Type of Questions
* Effective Questioning Techniques
* Active and Passive Listening
* Improving Listening Skill
Telephone Communication
* Telephone Etiquette
* Key Phases of an In/outbound Call
HariKedua :
SELLING SKILLS
Preparation
* Taking advantage of the telephone
* Call objectives and materials
* Knowing your customer
Opening The Call
* The Call Structure
* Building Rapport
* Finding And Developing Needs
* Question Structure
* Designing questions
Matching Needs And Presenting Solutions
* The Benefit Sequence
* Getting Agreement
* Reaching agreement in a professional manner
* Handling objections/reservations
Post Call Activities
* Records
* Follow-up
INSTRUCTOR : Widijatmoko
Jadwal Pelatihan Galeri Training training inbound & outbound sales call training terbaru :
Jadwal Pelatihan Galeri Training Tahun 2025 :
- Batch 1 : 7 – 8 Januari 2026
- Batch 2 : 11 – 12 Februari 2026
- Batch 3 : 4 – 5 Maret 2026
- Batch 4 : 8 – 9 April 2026
- Batch 5 : 6 – 7 Mei 2026
- Batch 6 : 10 – 11 Juni 2026
- Batch 7 : 8 – 9 Juli 2026
- Batch 8 : 5 – 6 Agustus 2026
- Batch 9 : 9 – 10 September 2026
- Batch 10 : 14 – 15 Oktober 2026
- Batch 11 : 4 – 5 November 2026
- Batch 12 : 2 – 3 Desember 2026
Catatan : Jadwal dapat menyesuaikan dengan kebutuhan anda dengan catatan kuota peserta minimum 2 (dua) peserta terpenuhi.
Biaya dan Lokasi training pelatihan panggilan penjualan inbound & outbound terbaru :
Lokasi :
· Jakarta : Hotel Amaris Kemang, Amaris Tendean,Trinity Hotel, Ibis Budget.
· Bandung : Hotel Santika, Hay Hotel,Ibis Style, Novotel Hotel, Golden Flower Hotel, 1O1 Hotel, Grand Tjokro Hotel, Tune Hotel, Four Point by Sheraton Hotel .
· Yogyakarta : Hotel NEO+ Awana, Cordela Hotel,Ibis Style, Boutique Hotel, Cavinton Hotel, Mutiara Hotel, Dafam Malioboro Hotel, Prima Inn Hotel .
· Surabaya : Novotel Hotel, Ibis Center Hotel, HARRIS Hotel, Favehotel, Alana Hotel .
· Malang : Amaris Hotel, The 1O1 Hotel, Ibis Style Hotel, El Hotel, Whiz Prime Hotel .
· Bali : Ibis Kuta, Fontana Hotel, HARRIS Hotel & Conventions .
· Lombok : Favehotel, Novotel Lombok, D Praya Hotel .
Catatan : Biaya diatas belum termasuk akomodasi/penginapan.
Investasi training role of telemarketer murah :
Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas training memaksimalkan efektifitas interaksi dengan customer murah :
1. FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
2. FREE Akomodasi Peserta ke tempat pelatihan .
3. Module / Handout training pelatihan panggilan penjualan inbound & outbound terupdate .
4. FREE Flashdisk .
5. Sertifikat training inbound & outbound sales call training terupdate .
6. FREE Bag or bagpackers (Tas Training) .
7. Training Kit (Dokumentasi photo, Blocknote, ATK, etc) training role of telemarketer terbaru .
8. 2xCoffe Break & 1 Lunch, Dinner.
9. Souvenir .
