TRAINING EFFECTIVE CUSTOMER SERVICES SKILLS FOR ADMINISTRATIVE PROFESSIONALS
Training Keterampilan Pelayanan Pelanggan Yang Efektif Untuk Profesional Administratif
Training How To Develop A Positive Service Attitude
Pembicara / Fasilitator
CARLINA AGNES PATUWO
Lina holds a bachelor degree of secretarial science of Tarakanita Academy in Jakarta. After 28 years experience in Secretarial, Human Resources, Training, Management and Consultancy fields, Lina decided to concentrate in management consulting business. She set up and established her own business, PT. CHOICE MANAGEMENT CONSULTANTS in year 2005. Currently, Lina is an acknowledged facilitator in the area of personal effectiveness, communication skills, management development, recruitment, HR and Training, secretarial and office administrative, services, and personal branding since year 1999.
Materi
This Effective Customer Service Skills program is designed for administrative professionals wants to interact more effectively with their superiors, colleagues, peers, subordinates, clients, vendors and other stakeholders in the organization.
Objectives:
Participants who have completed this program would be able to:
• Upgrade positive service attitudes
• Apply “positive power” to persuade and communicate with both internal & external customers
• Build trust, concern, and honesty
• Create a healthy and supportive work nature
• Listen effectively in order to collaborate appropriate result
• Manage stress, anger and other infertile emotions
TOPICS COVERAGE :
1. EFFECTIVE CUSTOMER SERVICE CONCEPT
2. HOW TO DEVELOP A POSITIVE SERVICE ATTITUDE
3. TYPE OF CUSTOMERS AND THEIR NEEDS, WANTS & XPECTATIONS
4. HANDLE CUSTOMERS’ ATTITUDES
5.COMMUNICATING WITH OTHERS IN A TOLERANT WAY
6. ACTIVELY LISTENING
7.MANAGE FACTS AND OPINIONS
8. PROBLEM SOLVING
9. HANDLE DIFFERENT CUSTOMER SERVICE SITUATIONS
Jadwal training effective customer services skills for administrative professionals terbaru :
Jadwal Pelatihan Galeri Training Tahun 2025 :
- Batch 1 : 7 – 8 Januari 2026
- Batch 2 : 11 – 12 Februari 2026
- Batch 3 : 4 – 5 Maret 2026
- Batch 4 : 8 – 9 April 2026
- Batch 5 : 6 – 7 Mei 2026
- Batch 6 : 10 – 11 Juni 2026
- Batch 7 : 8 – 9 Juli 2026
- Batch 8 : 5 – 6 Agustus 2026
- Batch 9 : 9 – 10 September 2026
- Batch 10 : 14 – 15 Oktober 2026
- Batch 11 : 4 – 5 November 2026
- Batch 12 : 2 – 3 Desember 2026
peserta minimum 2 (dua) peserta terpenuhi.
Biaya dan Lokasi training keterampilan pelayanan pelanggan yang efektif untuk profesional administratif terbaru :
Lokasi :
Jakarta : Hotel Amaris Kemang, Amaris Tendean,Trinity Hotel, Ibis Budget.
Bandung : Hotel Santika, Hay Hotel,Ibis Style, Novotel Hotel, Golden Flower Hotel, 1O1 Hotel, Grand Tjokro Hotel, Tune Hotel, Four Point by Sheraton Hotel .
Yogyakarta : Hotel NEO+ Awana, Cordela Hotel,Ibis Style, Boutique Hotel, Cavinton Hotel, Mutiara Hotel, Dafam Malioboro Hotel, Prima Inn Hotel .
Surabaya : Novotel Hotel, Ibis Center Hotel, HARRIS Hotel, Favehotel, Alana Hotel .
Malang : Amaris Hotel, The 1O1 Hotel, Ibis Style Hotel, El Hotel, Whiz Prime Hotel .
Bali : Ibis Kuta, Fontana Hotel, HARRIS Hotel & Conventions .
Lombok : Favehotel, Novotel Lombok, D Praya Hotel .
Catatan : Biaya diatas belum termasuk akomodasi/penginapan.
Investasi training how to develop a positive service attitude murah :
Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas training communicating with others in a tolerant way murah :
1. FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
2. FREE Akomodasi Peserta ke tempat pelatihan .
3. Module / Handout training keterampilan pelayanan pelanggan yang efektif untuk profesional administratif terupdate .
4. FREE Flashdisk .
5. Sertifikat training effective customer services skills for administrative professionals terupdate .
6. FREE Bag or bagpackers (Tas Training) .
7. Training Kit (Dokumentasi photo, Blocknote, ATK, etc) training how to develop a positive service attitude terbaru .
8. 2xCoffe Break & 1 Lunch, Dinner.
9. Souvenir .
