TRAINING ITIL V.3 FOUNDATION
Training Information Technology Infrastructure Library Foundation
Training Business And It Alignment
AGENDA AND MATERIAL TRAINING ITIL V.3 FOUNDATION
DAY 1
INTRODUCTION
* The Four Perspectives (Attributes) of ITSM Benefits of ITSM
* Business and IT Alignment
* What is ITIL®?
COMMON TERMINOLOGY
* What are Services?
* Processes & Functions
* Defining Processes
* Defining Functions
* Connecting Processes and Functions
THE SERVICE LIFECYCLE
* Mapping the Concepts of ITIL® to the Service Lifecycle
* How does the Service Lifecycle work?
SERVICE STRATEGY
* Major Concepts
* Creating Service Value
* Service Packages and Service Level Packages
* Service Strategy Processes
* Service Portfolio Management
* Financial Management
* Demand Management
* Service Strategy Summary
* Interfaces with the Service Design Phase
* Interfaces with the Service Transition Phase
* Interfaces with the Service Operation Phase
* Interfaces with the Continual Service Improvement Phase
* Service Strategy Service Scenario
* Overall Service Strategy
* Service Portfolio Management Considerations
* Financial Management Considerations
* Demand Management Considerations
LATIHAN DAN PRAKTEK
STUDI KASUS : DAY 2
SERVICE DESIGN
* Major Concepts
* Five Major Aspects of Service Design
* Service Design Packages
* Service Design Processes
* Service Level Management
* Supplier Management
* Service Catalogue Management
* Capacity Management
* Availability Management
* IT Service Continuity Management
* Information Security Management
* Service Design Scenario
* Service Level Management Considerations
* Capacity Management Considerations
* Availability Management Considerations
* Information Security Management Considerations
* Service Catalogue Management Considerations
* ITSCM Considerations
* Supplier Management Considerations
SERVICE TRANSITION
* Service Transition Processes
* Knowledge Management
* Service Asset and Configuration Management
* Change Management
* Release and Deployment Management Service Validation and Testing
* Service Transition Summary
* Service Transition Scenario
* Knowledge Management Considerations
* Service Asset and Configuration Management Considerations
* Change Management Considerations
* Release and Deployment Management Considerations
* Service Validation and Testing Considerations
* Service Transition Review Questions
SERVICE OPERATION
* Service Operation Functions
* The Service Desk
* Technical Management
* IT Operations Management
* Application Management
* Service Operation Processes
* Event Management
* Incident Management
* Problem Management
* Request Fulfillment
* Access Management
* Service Operation Scenario
* Functions
* Processes
* Service Operation Review Questions
LATIHAN DAN PRAKTEK
STUDI KASUS
DAY 3
CONTINUAL SERVICE IMPROVEMENT
* Continual Service Improvement Processes
* Service Level Management
* Service Measurement and Reporting
* CSI ( Step) Improvement Process
* Continual Service Improvement Summary
* Continual Service Improvement Scenario
* Service Level Management
* Service Measurement and Reporting
* CSI Process
* Continual Service Improvement Review Questions
ITIL® Foundation Exam Tips
* Exam Details
* Practical Suggestions
APA MANFAAT ITIL?
* Dari perspektif bisnis, penerapan ITIL practices oleh IT service providers – apakah oleh In-house providers atau eksternal – memiliki benefit diantaranya:
* IT services yang mampu menyelaraskan secara lebih baik dengan prioritas dan tujuan bisnis
* Mengetahui IT Cost sehingga bisnis mampu membuat perencanaan keuangan dengan lebih baik
* Meningkatkan produktifitas bisnis, efisiensi, dan efektifitas karena IT services lebih terpercaya dan bekerja lebih baik bagi business user
* Financial savings dengan cara memperbaiki resource management dan mengurangi rework
* Lebih efektif dalam change management, yang memungkinkan bisnis dapat terus mengikuti perubahan dan mengarahkan perubahan bisnis ke pencapaian keuntungan
* Memperbaiki kepuasan user dan customer terhadap IT
* Memperbaiki perspesi dan brand image end-customer
Who Should Attend
Training ini dipersiapkan khusus untuk:
* IT Manager
* IT Drector
* IT Infrastructure Staff
* Direksi
Selain itu, training ini juga merupakan transisi bagi IT profesional ke Manajemen TI. Training ini dirancang khusus untuk semua profesional IT termasuk Asisten IT, Teknisi, Manajer dan Praktisi terlibat dalam strategi, desain, dan implementasi dan berkelanjutan pengiriman bisnis layanan TI digunakan dan yang memerlukan wawasan Service Management praktek terbaik.
Prasyarat bagi peserta:
* Telah memahami kebutuhan IT Infrastruktur dalam perusahaan
* Memiliki basic skill atau pengetahuan di bidang IT.
* This training is a transition for IT professional towards IT Management. It is
Training Objective
Setelah mengikuti training ini, para peserta diharapkan mampu:
* Memahami konsep dari pengelolaan IT berbasis layanan (IT Service Management) berdasarkan framework IT Infrastructure Library (ITIL) versi 3.
* Memahami bagaimana integrated IT Service Management framework – berdasarkan ITIL best practice guidelines- dapat diadopsi dan diadaptasi dalam organisasi.
* Memahami proven practical guidance bagaimana memperkenalkan integrated IT Service Management framework berdasarkan pendekatanITIL best practice guidelines service lifecycle.
* Melakukan analisis studi kasus ITIL dalam organisasi / perusahaannya baik secara team work atau perorangan
* Memahami tahapan serta metodologi dalam mengimplementasikan konsep ITIL pada suatu organisasi / perusahaan berdasarkan prinsip dan model continual improvement yang terdapat dalam pelatihan
* Mempersiapkan diri mereka mengambil ujian sertifikasi internasional ITIL Foundation Certificate in IT Service Management
Training Benefits
* All participants will get ITIL TOOLKIT consisting of Learning Material, References, Process/Templates and Checklist, Samples of Case Study
* During the training our trainer will guide all participants to use ITIL Toolkit
Jadwal Pelatihan Galeri Training 2023 training itil v.3 foundation terbaru :
- Batch 1 : 7 – 8 Januari 2026
- Batch 2 : 11 – 12 Februari 2026
- Batch 3 : 4 – 5 Maret 2026
- Batch 4 : 8 – 9 April 2026
- Batch 5 : 6 – 7 Mei 2026
- Batch 6 : 10 – 11 Juni 2026
- Batch 7 : 8 – 9 Juli 2026
- Batch 8 : 5 – 6 Agustus 2026
- Batch 9 : 9 – 10 September 2026
- Batch 10 : 14 – 15 Oktober 2026
- Batch 11 : 4 – 5 November 2026
- Batch 12 : 2 – 3 Desember 2026
Catatan : Jadwal dapat menyesuaikan dengan kebutuhan anda dengan catatan kuota peserta minimum 2 (dua) peserta terpenuhi.
Biaya dan Lokasi training itil v.3 foundation terupdate :
Lokasi :
· Jakarta : Hotel Amaris Kemang, Amaris Tendean,Trinity Hotel, Ibis Budget.
· Bandung : Hotel Santika, Hay Hotel,Ibis Style, Novotel Hotel, Golden Flower Hotel, 1O1 Hotel, Grand Tjokro Hotel, Tune Hotel, Four Point by Sheraton Hotel .
· Yogyakarta : Hotel NEO+ Awana, Cordela Hotel,Ibis Style, Boutique Hotel, Cavinton Hotel, Mutiara Hotel, Dafam Malioboro Hotel, Prima Inn Hotel .
· Surabaya : Novotel Hotel, Ibis Center Hotel, HARRIS Hotel, Favehotel, Alana Hotel .
· Malang : Amaris Hotel, The 1O1 Hotel, Ibis Style Hotel, El Hotel, Whiz Prime Hotel .
· Bali : Ibis Kuta, Fontana Hotel, HARRIS Hotel & Conventions .
· Lombok : Favehotel, Novotel Lombok, D Praya Hotel .
Catatan : Biaya diatas belum termasuk akomodasi/penginapan.
Investasi training business and it alignment murah :
Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas training it service management murah :
1. FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
2. FREE Akomodasi Peserta ke tempat pelatihan .
3. Module / Handout training information technology infrastructure library foundation terupdate .
4. FREE Flashdisk .
5. Sertifikat training itil v.3 foundation terupdate .
6. FREE Bag or bagpackers (Tas Training) .
7. Training Kit (Dokumentasi photo, Blocknote, ATK, etc) training business and it alignment terbaru .
8. 2xCoffe Break & 1 Lunch, Dinner.
9. Souvenir .
