TRAINING MANAGING CONFLICT & DEALING WITH DIFFICULT PEOPLE

Table of Contents

TRAINING MANAGING CONFLICT & DEALING WITH DIFFICULT PEOPLE

Training Manajemen Konflik

Training Persetujuan Dengan Difficult People

OBJECTIVES

After completion of this course, the participant should be able to:
1. Understand the role and function of managers in conflict resolution within the groups and the organizations.
2. Understand a number of essential conflict management approaches and an associated range of strategies, tactics, and techniques.
3. Develop skills of communication and assertiveness as a bases of enhancing the effectiveness of conflict management and dealing with difficult people.
4. Understand the basic human behavior of difficult people.
5. Develop skills of negotiation through win-win solution in managing conflict and dealing with difficult people.

WHO SHOULD ATTEND

Senior Staff, Supervisor, Manager in various fields and functions. Senior leaders, Directors and other interested parties who are interested and involved.

SUMMARY OUTLINE

Conflict resolution and the communication aspect
* Definition and Sources of Conflict
* Component of Conflict (Interests, Emotions, and Values)
* Models of Conflict
* The Communication Pyramid
* 12 Barriers to Effective Communication
* Managing Emotions
* Active Listening
* Assertiveness Skills

Dealing with Difficult People (1)
* Transactional Analysis
* Understanding Basic Human Behavior
* Types of Difficult People
* Strategies of Dealing with Difficult People
* Problems in Giving Feed-back
* Giving Effective Feed-back

Dealing with Difficult People (2)
* Identification of Personal Needs
* Interaction Principles
* Problems in Coaching
* Coaching and Counseling
* Interviewing Techniques
* Face-to-Face with Difficult People

COURSE METHOD
* Presentation
* Discuss
* Case Study
* Evaluation
* Simulation

COURSE SPEAKER

Irfan Riza, SE, MSc, MA (CM)

(Certified Mediator and Senior Consultant in Conflict Transformation, CSR based on ISO 26000, Social Audit, Government Relations, Community Building and Development )

Jadwal Pelatihan Galeri Training 2023 : training managing conflict & dealing with difficult people terbaru

Batch 1 : 22 – 23 Januari 2025
Batch 2 : 19 – 20 Februari 2025
Batch 3 : 5 – 6 Maret 2025
Batch 4 : 23 – 24 April 2025
Batch 5 : 21 – 22 Mei 2025
Batch 6 : 18 – 19 Juni 2025
Batch 7 : 16 – 17 Juli 2025
Batch 8 : 20 – 21 Agustus 2025
Batch 9 : 24 – 25 September 2025
Batch 10 : 22 – 23 Oktober 2025
Batch 11 : 19 – 20 November 2025
Batch 12 : 17 – 18 Desember 2025

atatan : Jadwal dapat menyesuaikan dengan kebutuhan anda dengan catatan kuota peserta minimum 2 (dua) peserta terpenuhi. training managing conflict & dealing with difficult people terupdate

Biaya dan Lokasi Pelatihan : training manajemen konflik terbaru

Lokasi : training persetujuan dengan difficult people terbaru

· Jakarta : Hotel Amaris Kemang, Amaris Tendean,Trinity Hotel, Ibis Budget.

· Bandung : Hotel Santika, Hay Hotel,Ibis Style, Novotel Hotel, Golden Flower Hotel, 1O1 Hotel, Grand Tjokro Hotel, Tune Hotel, Four Point by Sheraton Hotel.

· Yogyakarta : Hotel NEO+ Awana, Cordela Hotel,Ibis Style, Boutique Hotel, Cavinton Hotel, Mutiara Hotel, Dafam Malioboro Hotel, Prima Inn Hotel .

· Surabaya : Novotel Hotel, Ibis Center Hotel, HARRIS Hotel, Favehotel, Alana Hotel .

· Malang : Amaris Hotel, The 1O1 Hotel, Ibis Style Hotel, El Hotel, Whiz Prime Hotel .

· Bali : Ibis Kuta, Fontana Hotel, HARRIS Hotel & Conventions .

· Lombok : Favehotel, Novotel Lombok, D Praya Hotel .

Catatan : Biaya diatas belum termasuk akomodasi/penginapan. training manajemen konflik terupdate

Investasi Pelatihan Galeri Training : training persetujuan dengan difficult people mura

1. Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.

2. Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas Pelatihan Galeri Training: training sumber konflik murah

1. FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)

2. FREE Akomodasi Peserta ke tempat pelatihan .

3. Module / Handout